Frequently Asked Questions

I missed July's Back to Spa Virtual Event! Am I still able to view it even though it's over?

Yes! July's Back to Spa Virtual Event is available on-demand. Click here to view. 

 

How to I register for October's Back to Spa Virtual Event?

Registration for the October 2020 event is not open yet, but you can sign-up to be on our pre-reg list here and you will be notified when registration opens. 

 
What time does the event start?

The virtual event starts at 1:00pm Eastern Standard Time (10:00am Pacific Time / 12:00pm Central Time).

 
I registered for the event, but I did not receive a confirmation email. What do I do?

You should receive a confirmation email shortly after you register. If you did not, please first check your spam/junk mail folder first. If you do not see it there, email [email protected].

 
How do I access the virtual event the morning of?

The morning of the event, you will receive an email with a link to access the event. You will receive an email with a new link for each day of the event. If you don't see that email in your inbox, please check your spam/junk mail. If you did not receive the email at all, please email [email protected].